Shipping & Returns

Customer satisfaction is very important to us and we will do our best to ensure whatever you order exceeds expectation. However due to the nature of the organic materials we salvage please be mindful that small marks and imperfections are common. Again we are constantly tweaking ways to improve your experience and overall satisfaction. If you believe we are overlooking anything please let us know via hello@pas-man.com

Shipping

International Taxes and Duties

We don’t cover customs fees, duty taxes and import fees and these are the recipient’s responsibility. We can only guarantee the safety of the product in transit up to the point of the recipient’s country customs office. After that point, we have no way to guarantee the clearance of the item through customs, or delivery via your local postal system. Duty fees might have to be paid before your order is released from customs.

We aim to ship all stocked items within 24 hours. For all bespoke ‘made to order’ products we take up to 3 weeks before dispatching. We will email you with a tracking code to notify you once your parcel has been dispatched. Please note delivery times are not guaranteed especially during very busy periods like Christmas and UK bank holidays.

Shipping costs

Spend: £0 to £99 is £5 shipping fee - tracked and signed for

Spend: £100+ for free shipping - tracked and signed for

Europe

Spend: £0 to £199 is £15 - tracked and signed for.

Spend: £200+ is £5 shipping fee - tracked and signed for

£15 shipping fee on all orders - tracked and signed for

Rest of the world

£20 shipping fee on all orders - tracked and signed for

Returns

Hopefully you and your new PAS-MAN companion will hit if off but if there are any problems, or you change your mind (happens to be best of us) just contact us within 14 days of receipt (starting the day after delivery) for a full product refund. We can exchange your bag for another colour if the recipient changes their mind within 30 days of receiving the bag. Unfortunately we can't refund the cost of postage.

Refunds usually take up to 5 working days to show in your account.

Unless it's faulty, if you do decide to return something, please ensure that it is in perfect condition. This means clean, unworn, unwashed in in its original packaging.

Responsibility for the retun is yours until the parcel reaches us, so please remember to ask for proof of postage and send the parcel tracked.

Please send your retruns to:

PAS-MAN
Cockpit Arts, Studio 103
18 - 22 Creekside
SE83DZ
London

Please email us first (hello@pas-man.com) + include details of the returned item in/ on the parcel.